Frequently Asked Questions:
What areas do you service?
We currently service all of Shelby County in Tennessee. Cities include Arlington, Bartlett, Collierville, Germantown, Lakeland, and Memphis. We also will deliver to limited areas of Olive Branch and Southaven, MS.
What if I am not in your service area?
At this time, we are unable to take orders outside of our service area; however, if you or anyone you know would like to start a Yard Sparkle in your area, please have them to click on the "Become a Sparkle Partner" tab on our website.
Can I pick up the signs and install them myself?
No. We are expert designers and choose designs that are easy to read and appealing to look at. Also, due to Covid-19 precautions, we ask that our customers refrain from touching the signs for any reason.
What does my order include?
Each individual package will specify what it includes. The price includes the rental of the signs, installation, and takedown. There is no shipping or delivery charge. Rush orders may be subject to an additional fee.
If you submit a special request, we will review it based on our inventory for your event date and get back to you with approval, changes or let you know we can’t process it. You will not be charged for the greeting unless it is approved.
How do I choose colors?
Colors are based on the inventory available on the day of your request. On your form, we ask for your favorite colors and colors to avoid. We will try our best to accommodate, but cannot guarantee color requests. All other letters and graphics will be chosen by us based on inventory. Again, you can make requests in the notes area of your order and we will do our best to match them.
How do I know if my date is available?
Choose the item you are interested in and there is a calendar to check dates based on your selection. Yard Sparkle will send you an invoice within 24-48 hours. Once your invoice is paid, you will receive confirmation from Yard Sparkle that your date is reserved (via email/and or text). Feel free to call us anytime if you have questions at 901-401-0411.
What if I want a birthday greeting but they are all sold out for the day I want?
You are welcome to complete a special request and we may still be able to do a birthday greeting based on what is in our inventory.
When do you install and take the signs down?
Our normal procedure is to install the signs the evening before your event date and remove them on the evening of your event date. If you are renting for more than one day, we will pick up the signs on the evening of the last day of your rental. If you prefer a different time for your specific situation, please indicate your wishes in the notes section of your order. We will do our best to accommodate your request. Add $20 if you would like a special requested set up time (outside of our normal delivery/set up time. We cannot guarantee all requests will be honored. Please read the terms & conditions for more information.
How long can I rent a yard greeting?
You will have your choice of 1-7 days. There is an additional fee for multiple days. ($30 for each additional weekday M-Th, & $40 for each additional weekend day F, Sat, or Sun. If you need it longer, please email us at info@yardsparkle.com.
