Frequently Asked Questions
 

Do I need to be home during installation?

No, you do not need to be home. We do ask that installations are not a complete surprise. Occasionally, neighbors may not expect activity in a yard during evening hours. Our team is uniformed and professional, and clear communication helps keep both clients and installers safe.
 

Can signs be installed in HOA neighborhoods?

Yes. Yard Sparkle displays include a small company contact sign in case there are questions or concerns. Please share any HOA guidelines or special instructions during order submission so we can plan accordingly.
 

What if signs are damaged?

Signs damaged due to lawn equipment, pets, or neglect are the responsibility of the client. To protect the display, we ask that signs are not moved or handled. All setup and removal is completed by trained Yard Sparkle staff.
 

What if I need an early pickup?

If you need an early pickup, please contact us as soon as possible. Requests are accommodated based on availability and scheduling.
 

Can I request specific themes, supplies, or custom designs?

Yes. You may request themes, supplies, or special elements during order submission. All custom requests are subject to inventory availability and approval.
 

How far in advance can I book?

Bookings must be made at least 7 days in advance and no more than 30 days in advance. If you need a rush booking, please contact us to check availability. Additional fees apply.
 

Are rush orders available?

Yes. Rush bookings are available on a limited basis for requests made fewer than seven days before the event date. Rush fees apply and are based on availability.
 

Are distance fees applied?

Some bookings may include a distance fee based on travel time and delivery requirements. Any applicable fees are communicated prior to confirmation.
 

When do you install and pick up the signs?

Standard installations take place the evening before your event date. Pickups typically occur the evening of your event date. For multi day rentals, signs are picked up on the final evening of the rental period. Alternate timing requests may be noted during booking and accommodated when possible.
 

What happens if weather affects my booking?

In the event of severe weather, installation or pickup timing may be adjusted for safety and to protect the display. We will communicate any changes as early as possible.
 

What if I need to cancel or reschedule?

Cancellation and rescheduling details are outlined in our Terms and Conditions. Please review them prior to booking.
 

Final Notes

All bookings are reviewed and approved before confirmation. Your date is secured once payment is received. Communication is handled online for accuracy and efficiency.